Frequently Asked Questions (FAQ)

1. I paid off my compulsory insurance and didn't get to the Proof page

– You can print your Insurance in ‘Print your Policy’

– If you were unable to print check your account that the discount has been made

How did you pay?
Credit Card: Call your bank

2. I paid off my insurance and the discount was made and I still can't print

We have a period of up to 2 hours made your purchase to send the copy of the mandatory insurance to your email.
If after this period you have not yet received it call us at 600 221 6000.

3. I have completed the payment and on the Proof page I cannot print my Insurance

You can print your Insurance in “Print your Policy”

Remember that we have a period of up to 2 hours made your purchase to send the copy of the mandatory insurance to your email.

If after this period you have not yet received it call us at 600 221 6000.

4. A double charge was made on the purchase of my Compulsory Insurance

Call us at 600 221 6000 to regularize your situation.

In case you have paid by credit card we will manage your return indicating the steps to follow

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